Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days after a 1–2 business day handling period, for a total of about 6–9 business days. Orders over $75 ship free; orders under $75 ship for a flat $6.99.

Question 2

Do you offer expedited shipping?

Accepted Answer

Yes. Express Shipping (2–3 business days) is $12.99, and Overnight Shipping via FedEx Priority (1 business day) is $24.99. Orders placed before 12:00 PM ET usually ship the same business day.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. Delivery typically takes 7–14 business days, and a flat rate of $12.99 applies — the free shipping threshold does not apply to AK/HI orders.

Question 4

How do I track my order?

Accepted Answer

Once your order ships you'll receive a tracking number by email. You can also visit our Track Order page and enter your email and order code for real-time status.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal. We never store your full card details on our servers.

Question 6

Do you charge sales tax?

Accepted Answer

No. We do not charge sales tax — you pay 0% sales tax ($0.00) on every order, regardless of your shipping destination.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags or hygiene liners attached. Email us your order code to receive return instructions.

Question 8

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, refunds are issued to your original payment method within 2 business days and typically appear on your statement within 5–10 business days.

Question 9

Can I exchange an item for a different size?

Accepted Answer

The fastest way to exchange is to return your original item for a refund and place a new order in the size or color you need — this avoids waiting for the return to process before your replacement ships.

Question 10

What if my item arrives damaged or wrong?

Accepted Answer

Email us at help@somapperal.us within 7 days of delivery with your order code and a photo of the issue. We'll send a replacement or a full refund, including shipping, at no cost to you.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

Orders can usually be changed or cancelled within 2 hours of placement. After that, the order enters processing. Contact us immediately at help@somapperal.us and we'll do our best to help.

Question 12

How do I find my bra size?

Accepted Answer

Every bra and shapewear product page includes a full size chart with chest, waist, and hip measurements in inches and centimeters, plus a how-to-measure guide. Between sizes? We generally recommend sizing up for a more relaxed fit.

Question 13

How should I care for my intimates and sleepwear?

Accepted Answer

Most pieces are machine washable on a gentle cold cycle inside a mesh bag, and should be air-dried to preserve elastic and lace trims. Avoid bleach and fabric softener on bras, as they break down elastic fibers over time. Always check the care label on your specific item.

Question 14

Is your payment information secure?

Accepted Answer

Yes. All transactions are processed through PayPal with SSL encryption, and your card details are never stored on our servers.

Question 15

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — email help@somapperal.us for bulk orders of 10 or more units or wholesale inquiries, and our team will respond within 1–2 business days.

Question 16

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 17

What if an item I want is out of stock?

Accepted Answer

Email us at help@somapperal.us — we restock popular styles regularly and can let you know when your size or color is back.

Question 18

Is there a security tag or liner I need to remove before wearing?

Accepted Answer

Panties, briefs, and swim bottoms include a hygiene liner for sanitary reasons. Please do not remove it if you think you may need to return the item — items with the liner removed are final sale.

Frequently Asked Questions